Privacy & Cookie Policy

Data protection is at the core of how we work. On this page you will find the measures we take to keep your data safe. We aim to be transparent, so we don't hide behind complex wording and fine print.

Who we are

Information we collect about you

These are the categories of data we may process:

• Contact details: your name, phone number and any email address you give us when you call, message or book.
• Job details: collection and delivery addresses, vehicle details and anything else you tell us about the job.
• Payment records: a record of what you paid and how. We do not store card numbers.
• Activity and behavioural data: how you use our website, for example pages visited. Only collected if you accept analytics cookies.
• Technical identifiers: for example IP address and browser type, collected when you visit the website.
• Aggregated data: statistical data that does not identify you, for example the percentage of visitors who use a specific page. If we combine aggregated data with your personal data so that it can identify you, we treat it as personal data under this policy.

Call recording policy

Please note that phone calls may be recorded. These recordings serve the sole purpose of protecting both parties by making sure that quotes provided and agreed upon are accurate and that the details of the job (such as distance and vehicle type) remain consistent.

We rely on the lawful bases of legitimate interests and contractual necessity under the UK GDPR to record calls. Recordings are securely stored and will not be sold, shared, or used for any other purposes beyond their intended use.

Call recordings are only retained for as long as necessary to resolve any potential disputes or verify the accuracy of agreements. After this period, they are securely deleted.

Video recording policy

Fast Breakdown Recovery operates a video recording system in its vehicles as part of ongoing safety measures. The vehicles are equipped with cameras that can, and in most cases will, record video footage during the course of service. This is intended to ensure safety for both the customer and the operator, and to maintain accountability and transparency.

The video recordings are stored securely and will only be accessed if required for safety reviews, dispute resolution, or legal purposes. We handle all video footage in compliance with applicable privacy laws. For any questions about the video recording policy, please contact us directly.

Legal justifications we rely on to use your data

• Contract: to quote for, carry out and get paid for the job you book with us.
• Legitimate interests: call and video recording as described above, and keeping basic records of jobs.
• Legal obligation: keeping financial records for tax and accounting.
• Consent: website analytics and tag management cookies. These are only used if you click "Accept" on our cookie banner.

How your personal data is collected

• Direct interactions: when you call us, message us on WhatsApp, or otherwise give us your details to get a quote or book a job.
• Automated technologies: when you visit our website, some technical data is collected by our hosting provider for security. If you accept analytics cookies, usage data is also collected.
• Third parties or publicly available sources: for example, auction houses or garages passing on collection or delivery details for a job you have booked.

Third parties and sub-processors

We may store or send personal data to the following third parties:

Cookies

Our website only sets cookies that are strictly necessary for it to work, plus one small item that remembers your cookie choice. Google Tag Manager and Google Analytics are not loaded unless you click "Accept" on the cookie banner. You can change your mind at any time with the "Cookie settings" link at the bottom of every page.

International transfers

Some of our third parties are based outside the UK and EEA, so their processing of your personal data may involve a transfer outside the UK and EEA. When this happens, we make sure at least one of these safeguards is in place:

• the country has been deemed to provide an adequate level of protection for personal data; or
• we use specific contracts approved for this purpose, which give personal data the same protection it has in the UK.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We only keep your personal data for as long as reasonably necessary for the purposes we collected it for, including any legal, regulatory, tax, accounting or reporting requirements. We may keep it longer if there is a complaint or if we reasonably believe there is a prospect of litigation.

Automated decision-making and profiling

Your personal data is not used in any automated decision-making or profiling.

Your legal rights

You have the right to:

• Request access to your personal data (a "data subject access request").
• Request correction of any incomplete or inaccurate data we hold about you.
• Request erasure of your personal data where there is no good reason for us to continue to process it. We may not always be able to comply for specific legal reasons, which we will tell you about at the time.
• Object to processing where we rely on legitimate interests, or where we process your data for direct marketing.
• Request restriction of processing, for example while we check the data's accuracy.
• Request transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format.
• Withdraw consent at any time where we rely on consent. This does not affect processing carried out before you withdrew it.
• Make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection: >ico.org.uk.

You will not usually have to pay a fee. We may need to ask for information to confirm your identity before we act on a request. We try to respond to all legitimate requests within one month.

Third-party links

This website includes links to third-party websites, such as WhatsApp and Google Maps. Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements.